Frequently Asked Questions

Welcome to HIJOU! We’re glad you’re here. Below you’ll find answers to our most common questions about our products, orders, deliveries, and policies. If you can’t find what you’re looking for, feel free to message us directly at 014-3236213— we’re always happy to help.

About Our Products

1. What is HIJOU?
HIJOU is a homegrown eco-farm brand dedicated to producing high-quality, naturally raised chicken and meat products. Our meats are clean, minimally processed, and frozen fresh to lock in nutrition and flavour.

2. Where are your products sourced from?
All HIJOU products come from our partner eco-farms in Malaysia that practice ethical and sustainable farming. We ensure every batch is traceable, safe, and handled under strict hygiene standards.

3. Are your meats halal?
Yes, all HIJOU products are processed according to JAKIM standards.

4. Do you use any preservatives or additives?
No. Our products are free from added hormones, antibiotics, preservatives, or artificial colouring. Just pure, clean meat — the way nature intended.

5. How are the products packaged?
Each product is vacuum-sealed or securely packed in food-grade packaging to maintain freshness and prevent contamination.

🛒 Ordering & Payment

6. How can I place an order?
You can order directly through via WhatsApp 014-323-6213. Simply browse our products and text us.

7. What payment methods do you accept?
We currently accept online bank transfers: 💳 Payment is via online bank-in only.  Maybank: 512307664604
Please note that cash on delivery is not available at the moment.

8. How do I confirm my order?
Once payment is made, please send us your remittance slip via WhatsApp or email. We’ll confirm your order and schedule your delivery or pickup.

🚚 Delivery & Pickup

9. What are your delivery options?
We offer two options:

1. Pickup – from SpringVilla, Subang Jaya (by appointment).

2. Delivery – via Lalamove or GrabExpress, at your own cost.

10. When will my order be delivered?
Orders are usually processed within 1–2 working days after payment confirmation. Delivery time depends on your location and rider availability.

11. How do I know if my order is on the way?
You’ll receive a message from us or the courier once your delivery is dispatched. Please ensure someone is available to receive the order as our products must stay frozen.

12. Can I request a specific delivery time?
We’ll do our best to accommodate special timing requests, but delivery schedules depend on rider routes and weather conditions.

❄️ Storage & Handling

13. How long can frozen HIJOU products last?
Our products can be safely stored in the freezer for up to 3 months if kept at -18°C or below.
Once thawed, please cook within 24 hours and do not refreeze.

14. How should I thaw the meat?
For best results, thaw in the refrigerator overnight or in cold water for faster defrosting. Avoid thawing at room temperature to maintain freshness and safety.

🔁 Returns, Exchanges & Refunds

15. Can I return or exchange my order?
Because our products are perishable, returns and exchanges are not accepted once they have left our facility.
However, if you receive the wrong item or your order arrives damaged, please contact us within 24 hours with photos so we can assist promptly.

16. What if I receive a defective or spoiled item?
We take quality very seriously. If your product arrives spoiled or compromised, please contact us immediately. We’ll review the case and may offer a replacement or refund depending on the situation.

17. What if I want to cancel my order?
Orders can be cancelled before payment or before dispatch. Once your order has been shipped, we’re unable to cancel it.

💬 Contact & Support

18. How can I reach HIJOU?
You can contact us via:
📱 WhatsApp: 014-3236213
📧 Email: hijou.my@gmail.com
📍 Pickup Location: SpringVilla, Subang Jaya

19. What are your business hours?
We’re available Monday to Saturday, from 10:00 AM – 6:00 PM.
We rest on Sundays and public holidays — our chickens deserve a day off too!

🌿 Sustainability & Brand Values

20. What makes HIJOU different?
We believe food should be honest. From farm to freezer, we prioritize animal welfare, eco-friendly practices, and community integrity. Every pack you purchase supports small-scale sustainable farming in Malaysia.

21. Do you offer bulk or wholesale purchases?
Yes! We supply to cafés, restaurants, old folks home, confinement retreats and small businesses. Contact us directly for bulk orders and partnership rates.

What is a Pasture?

A pasture is an area of land covered with grass or other low-growing plants that is used for grazing livestock. Pastures can vary in size from small plots of land to vast expanses, and they can be natural or cultivated. Grazing animals such as cattle, sheep, goats, and horses are allowed to roam and feed on the vegetation within the pasture. Pastures are important for providing food and habitat for livestock, promoting soil health and biodiversity, and supporting sustainable agricultural practices. They are a key component of pastoral farming systems around the world.

What are pastured chickens?

Pastured chickens are chickens that are raised outdoors on pasture or grassy areas, where they can roam freely and forage for food naturally.

How are pastured chickens different from conventionally raised chickens?

Pastured chickens are allowed access to outdoor pasture areas for grazing and foraging, whereas conventionally raised chickens are typically raised indoors in crowded confinement facilities. Hijou Pastured Chickens are 100% natural; free from  antibiotics, hormones or steroids.

What do pastured chickens eat?

Pastured chickens primarily eat grass, bugs, insects, seeds, and other vegetation found in their pasture environment. They may also be supplemented with premium grain feed. Through extensive research, at Hijou, our chickens’ all natural feeds are specially formulated for their optimum health and wellbeing.

Are pastured chickens healthier than conventionally raised chickens?

Pastured chickens tend to have higher levels of omega-3 fatty acids, vitamins, and minerals due to their natural diet and outdoor lifestyle. They are also not exposed to antibiotics and other chemicals commonly used in conventional chicken farming.

What are the environmental benefits of pastured chicken farming?

Pastured chicken farming promotes biodiversity, improves soil health, and reduces pollution compared to conventional chicken farming methods. It also allows for more sustainable land use practices.

Do pastured chickens have access to the outdoors all the time?

Ideally, pastured chickens should have access to the outdoors throughout the day so they can engage in natural behaviours like foraging and sunbathing. At Hijou eco-farm, we deploy Chicken Tractors on the pasture.

How much space do pastured chickens have compared to conventional chickens?

Pastured chickens typically have significantly more space (no more than 350 chickens in 50,000 sqft) to forage compared to conventionally raised chickens, which are often confined to crowded indoor barns or cages.(less than 1 sqft per chicken)

Are pastured chickens more humanely raised?

Pastured chickens are generally considered to be more humanely raised compared to conventionally raised chickens, as they are allowed to exhibit natural behaviors and live in a more spacious and enriching environment.

How do pastured chickens contribute to regenerative agriculture?

Pastured chickens play a role in regenerative agriculture by improving soil health through their grazing and scratching behaviours, reducing the need for synthetic fertilizers and pesticides, and promoting sustainable land management practices. It’s literally Good for the Land.

What is the expected colour and appearance of fresh HIJOU Minced Chicken?

High-quality, lean minced chicken should have a light red tint and appear moist, but not slimy. Any darker red/purple spots indicate a higher ratio of dark meat.

What is the texture of HIJOU Minced Chicken?

Our minced chicken has a texture that browns quickly and absorbs seasonings beautifully. Its lean profile and superior flavour make it a versatile ingredient that retains moisture for juicy results in dishes like meatballs, tacos, and stir-fries.
It is never over-minced as with most supermarket products; which inherently means it has gooey fine texture.

What does "lean profile" mean for the Minced Chicken?

Our Minced Chicken is purposefully lean to be a healthier base for your meals. While it contains minimal fat, its quality ensures it remains juicy when cooked properly. There's no skin, innards and bones. Just 100% pure meat.

How can I tell if the minced chicken has gone bad?

If the minced chicken has an unpleasant or sour smell, a greyish/off-colour, or a slimy texture, it should not be consumed. Always check the 'Best Before' date on the packaging. 

How long does HIJOU Minced Chicken last in the freezer?

For best quality and texture, raw minced chicken is best used within 2 to 3 months when stored at a freezer temperature of −18∘C or below with no damages to the packaging. Always ensure that it's packaging is in intact.

How long does cooked minced chicken last?

Cooked minced chicken should be stored in a sealed container in the refrigerator and used within 3 to 4 days. 

What is the safest and best way to defrost HIJOU Minced Chicken?

The safest and most highly recommended method is Refrigerator Thawing. Place the frozen, sealed package on a tray on the bottom shelf of the refrigerator. This keeps the meat at a consistently safe temperature.

How long does it take to thaw minced chicken in the refrigerator?

A standard 400gm package of frozen minced chicken will typically take about 24 hours to fully thaw in the refrigerator. Plan your meals at least one day in advance.

Is there a faster, safe way to thaw the minced chicken?

Yes, you can use the Cold Water Thawing method:
1. Ensure the minced chicken is in its original leak-proof packaging or a sealed bag.
2. Submerge the sealed package in a large bowl of cold tap water.
3. Change the water every 30 minutes to keep it cold. A small package of minced chicken should thaw in approximately 1 hour.
Cook the chicken immediately after it is thawed using this method.

Can I use the microwave to defrost?

The microwave can be used, but it is less recommended for quality as it may cause edges to start cooking. If you use this method, select the 'defrost' setting and cook the minced chicken immediately after thawing to prevent bacterial growth.

Is it safe to thaw the minced chicken on the kitchen counter?

NO. Never thaw raw chicken at room temperature. The warm temperature allows harmful bacteria to multiply rapidly, putting the meat in the "danger zone."

Can I re-freeze thawed raw minced chicken?

NO. You should not re-freeze raw minced chicken that has been thawed. Once thawed, it should be cooked. However, you can cook the thawed chicken and then freeze the cooked product.

Overall, consuming factory-farmed chicken meat may pose health risks due to factors such as antibiotic resistance, hormone and chemical exposure, lower nutritional quality, higher levels of contaminants, and environmental concerns. Choosing pasture-raised, organic, or sustainably produced chicken meat can help mitigate these risks and support healthier and more environmentally friendly food systems. Your everyday choices matter.

What are Chicken Tractors?

Chicken tractors are deployed for our pastured chickens for several reasons, primarily to provide a mobile and controlled environment for the chickens to graze on fresh pasture while still being protected from predators and adverse weather conditions.

Here are some reasons why chicken tractors are used:

1. Rotational Grazing: Chicken tractors allow for rotational grazing practices, where chickens are moved to fresh pasture regularly. This helps prevent overgrazing of vegetation and allows pastures to regenerate, promoting soil health and biodiversity.

2. Protection from Predators: Chicken tractors provide a secure enclosure for chickens, protecting them from predators such as snakes, wild boar and birds of prey. The enclosed structure of the chicken tractor typically includes wire mesh walls and a roof to deter predators from accessing the chickens.

3. Controlled Environment: Chicken tractors allow us to control the chickens' environment, including their access to food, water, and shelter. This enables us to easily monitor the chickens' health and well-being more closely and provide for their needs effectively.

4. Natural Foraging: Chicken tractors enable chickens to engage in natural foraging behaviours, such as scratching and pecking for insects, seeds, and vegetation. This provides the chickens with a varied and nutritious diet, improves the quality of their meat and eggs, and promotes healthier, more flavourful products.

5. Manure Management: Chicken tractors facilitate the management of chicken manure by confining it to a specific area. As the tractors are moved to fresh pasture, the manure deposited by the chickens fertilizes the soil, improving soil fertility and promoting plant growth.

6. Mobile Infrastructure: Chicken tractors are designed to be mobile, allowing us to easily move them to different areas of the pasture. This flexibility allows for efficient land management practices, such as pasture rotation and multi-species grazing, and helps prevent soil compaction and degradation.

Overall, chicken tractors are a practical and sustainable tool for raising pastured chickens, providing a balance between mobility, protection, and natural foraging opportunities for the chickens while promoting environmental stewardship and sustainable agriculture practices.

What are the key features of your pastured chickens that would appeal to potential customers?

Our pastured chickens are raised in open fields where they have access to fresh grass, insects, and sunlight, resulting in superior taste, texture, and nutritional quality compared to conventionally raised chickens. (Farm Factory)

What is my first step?

Start learning about HIJOU’s Natural Pastured Chickens. There’s plenty of resources on our blog, YouTube channel, FB, Instagram posts. DM us to express your interests and we will get you started.

Am I the right fit?

Not everyone is the right fit. This is a micro business opportunity that can create an additional income stream for your household. It is easily sustainable, because of it's nature of business. Chickens are the main protein meat for most households. Repeat business is expected once the consumer's switch from Farm Factories chickens to natural pastured chickens. You are the right fit if you are passionate about health and sustainable farming. This is not a business that may earn you millions of dollars, but it is for you - if you believe in wealth in health and making a positive impact in your community. 

Are HIJOU Natural Pastured Chickens certified organic or raised using any specific farming practices?

While we are not certified organic, we adhere to organic principles in our farming practices. Our chickens are raised without antibiotics, hormones, or GMO feed, and they have constant access to pasture and are rotated regularly to ensure optimal health and sustainability.

What support and training do HIJOU provide to agents who want to sell our pastured chickens?

We offer comprehensive training on our farming practices, product knowledge, and sales strategies. Additionally, we provide marketing materials, ongoing support, and access to our team for any questions or concerns.

Are there any geographical restrictions or exclusivity agreements for agents selling your pastured chickens?

We welcome agents from various regions and do not impose exclusivity agreements. However, we do consider geographical factors and existing partnerships to ensure a balanced distribution network.

How do I get consistent supply and quality of pastured chickens throughout the year?

We have a carefully managed breeding and production schedule to ensure a steady supply of pastured chickens year-round. Our stringent quality control measures and regular farm inspections guarantee consistent product quality.

What are the packaging and labelling requirements for your pastured chickens, and how do agents handle these aspects?

Our pastured chickens are frozen vacuum packed and labelled with relevant product information. Agents are responsible for ensuring proper handling, storage, and labeling of the product according to our guidelines.

What sets your pastured chickens apart from competitors, and how can agents leverage this to increase sales?

Our commitment to sustainable farming practices, humane treatment of animals, and superior product quality sets us apart from competitors. Agents can emphasize these unique selling points to attract discerning customers seeking premium poultry products.

What marketing strategies can I use to promote my pastured chickens?

First and foremost, it is about working towards getting your hot circle of friends and families onboard with the healthier and smarter choices to switch to Pastured Raised Chickens. Of course, you are encouraged to  use social media, local farmers' markets, community events, and word-of-mouth advertising to promote. Highlight the benefits of pastured chickens, such as their superior taste and health benefits.

What marketing support do you provide to agents to help them promote your pastured chickens?

We provide agents with marketing materials such as brochures, flyers, and digital assets. Additionally, we collaborate on local advertising campaigns, social media promotions, and events to generate awareness and drive sales.

What is the pricing structure for your pastured chickens, and are there any discounts or incentives for agents?

Our pricing is competitive and reflects the premium quality of our pastured chickens. We offer Agent discounts and incentives for agents who meet or exceed sales targets.

What permits or licenses do I need to sell pastured chickens?

It’s a micro business opportunity, but you may want to set-up an enterprise (ROB) to make it easier for you to handle your taxes (if any) and finances.

What equipment do I need?

You’ll need a dedicated freezer to store your inventory of the chickens; which will be provided by HIJOU once you signed on as HIJOU's  Agent.

How can agents get started selling your farm's pastured chickens, and what are the next steps in the partnership process? How do I get started?

Agents can reach out and DM us to express interest and discuss partnership opportunities. We'll provide detailed information, conduct an onboarding session, and collaborate on a mutually beneficial partnership agreement to ensure success for both parties.

Why should I, as a chef, consider using naturally pastured chickens in my dishes?

Naturally pastured chickens offer superior taste, texture, and nutritional value compared to conventionally raised chickens. Naturally pastured chickens are considered the Premium Gold Standard. Their free foraging lifestyle results in leaner meat with richer flavours, which can elevate the quality of your culinary creations.

How can incorporating naturally pastured chickens enhance the reputation of my restaurant or brand?

By sourcing ingredients like naturally pastured chickens, you demonstrate a commitment to quality, sustainability, and ethical food practices. This commitment can resonate with conscientious consumers who prioritize environmentally friendly and humane food choices, thus enhancing your restaurant's reputation and attracting a loyal customer base.

What are the potential marketing opportunities associated with using naturally pastured chickens?

Utilizing naturally pastured chickens provides a compelling narrative for marketing campaigns. You can highlight the superior taste, ethical treatment of animals, and environmental sustainability of your ingredients, appealing to consumers who value transparency and authenticity in their dining experiences.

How can I effectively communicate the benefits of naturally pastured chickens to my target audience?

Craft messaging that emphasizes the unique selling points of naturally pastured chickens, such as their hormone-free diet, access to open pasture, and higher levels of omega-3 fatty acids. Utilize various marketing channels, including social media, website content, and in-store signage, to educate consumers about the value proposition of your ingredients.

What impact can using naturally pastured chickens have on my bottom line?

While the initial cost of sourcing naturally pastured chickens may be higher than conventionally raised alternatives, the perceived value and quality of your dishes can justify premium pricing. Additionally, attracting health-conscious and environmentally aware customers can result in increased customer loyalty and positive word-of-mouth referrals, ultimately driving revenue growth.

How can I differentiate my restaurant or brand from competitors who also promote the use of natural, sustainable ingredients?

Focus on the unique aspects of your sourcing practices, such as partnerships with us  or and even gain exclusive access to specific breeds of naturally pastured chickens. Highlighting these points of differentiation can set your restaurant apart in a crowded market and attract discerning consumers seeking truly exceptional dining experiences.

What steps can I take to ensure a consistent supply of naturally pastured chickens for my menu?

Establish strong relationships with HIJOU who prioritize animal welfare and sustainable farming practices. Work closely with us to forecast demand, secure consistent inventory, and adapt to any seasonal fluctuations in availability.

How can I leverage the story behind naturally pastured chickens to create engaging content for my marketing campaigns?

Share behind-the-scenes glimpses into the farms where the chickens are raised, showcasing the dedication of farmers to ethical and sustainable agriculture. Incorporate storytelling elements into your marketing materials to evoke emotions and connect with consumers on a deeper level.

What are some potential challenges or obstacles I may encounter when promoting naturally pastured chickens in my culinary offerings?

Educating consumers about the value of naturally pastured chickens and dispelling misconceptions about their cost and availability can be a significant challenge. Additionally, ensuring consistency in quality and supply chain logistics may require ongoing communication and collaboration with us. However, overcoming these challenges can ultimately strengthen your brand's reputation and credibility within the market.

Would I be considered, if I want to do this as a Home Business?
Yes, do contact us directly so we can discuss how we can assist you to get started. 

1. Nutritional Benefits: Eggs and meat from naturally pastured chickens are typically higher in essential nutrients such as omega-3 fatty acids, vitamins, and minerals compared to eggs and meat from conventionally raised chickens. These nutrients can support the nutritional needs of new mothers during the postpartum period.

2. Improved Flavour and Quality: Naturally pastured chickens are known for their superior flavor and quality, as the birds have access to a diverse diet of grass, insects, and other natural foods. This can make meals more enjoyable for new mothers, encouraging them to consume nutritious foods.

3. Hormone-Free and Antibiotic-Free: Our naturally Pastured chickens are raised without the use of hormones or antibiotics, which can be important considerations for new mothers who are concerned about potential chemical exposures during breastfeeding.

4. Ethical Considerations: Pastured poultry farming prioritizes animal welfare, allowing chickens to forage freely outdoors and exhibit natural behaviours such as foraging and dust bathing. Confinement homes may choose to support ethical farming practices that align with their values and principles.

5. Environmental Sustainability: Supporting pastured poultry farming promotes environmental sustainability by reducing the carbon footprint associated with food production and distribution. Pastured chickens are typically raised in more sustainable farming systems that prioritize soil health, biodiversity, and ecosystem resilience.

6. Local Sourcing: Confinement homes may choose to source eggs and meats from Hijou, a local farm who raise naturally pastured chickens, supporting small-scale and family-owned businesses within the community. This helps to stimulate economic activity and build stronger local food systems.

Overall, using naturally pastured chickens for new mothers in confinement homes can provide nutritional benefits, improve flavor and quality, support ethical farming practices, promote environmental sustainability, and contribute to the local economy. These considerations may make pastured poultry products a preferred choice for providing nourishing meals to new mothers during their postpartum recovery.

What is Slow Food?

Slow Food is a global grassroots organization that advocates for a more sustainable and ethical approach to food production, consumption, and enjoyment.

When was Slow Food founded?

Slow Food was founded in Italy in 1986.

What are the core principles of Slow Food?

The core principles of Slow Food are "good," "clean," and "fair," which advocate for high-quality, environmentally sustainable, and socially just food systems.

How does Slow Food promote its principles?

Slow Food promotes its principles through various initiatives, including educational campaigns, events such as farmers' markets and food festivals, and advocacy for policy changes.

What is the Ark of Taste?

The Ark of Taste is a Slow Food initiative that aims to preserve and promote endangered traditional food products from around the world, including heirloom varieties of fruits, vegetables, and heritage breeds of livestock.

How does Slow Food support local food producers?

Slow Food supports local food producers by promoting direct relationships between producers and consumers, advocating for fair compensation and working conditions, and celebrating local food cultures and traditions.

What are some examples of Slow Food events and activities?

Slow Food organizes events such as Terra Madre, an international gathering of food producers and activists, as well as farmers' markets, food festivals, and educational workshops at the local level.

How does Slow Food address issues of food sovereignty and food justice?

Slow Food advocates for food sovereignty by supporting communities' rights to control their own food systems and resources. It also promotes food justice by advocating for fair wages and working conditions for food workers and access to healthy, culturally appropriate food for all.

Is Slow Food a global organization?

Yes, Slow Food is a global organization with chapters and members in over 160 countries around the world.

How can individuals get involved with Slow Food?

Individuals can get involved with Slow Food by becoming members, participating in local chapters and events, supporting local food producers, and advocating for sustainable and ethical food systems in their communities.